Shipping policy
🚚 Shipping Policy – Carbene Care
At Carbene Care, we’re committed to delivering your personalized skincare products safely and efficiently.
📦 Order Processing
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All orders are processed within 24–48 hours of confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
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Since some products are freshly prepared or customized, processing may take 2–4 days.
🚀 Shipping & Delivery
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We ship across India via Shiprocket.
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Estimated delivery time:
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Metro cities: 2–5 business days
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Non-metro / remote areas: 4–8 business days
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Delivery timelines may vary due to courier delays, weather, or operational issues.
💰 Shipping Charges
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Free shipping on every orders
💵 Cash on Delivery (COD)
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We offer Cash on Delivery (COD) across selected pincodes in India.
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A COD handling fee of ₹50 may apply.
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COD availability depends on your location and will be shown at checkout.
⚠️ Important COD Terms
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Please ensure availability at the delivery address to avoid failed attempts.
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Orders may be verified via call/SMS before dispatch.
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Repeated order rejections may lead to COD restrictions for your account.
📍 Order Tracking
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Once shipped, you’ll receive a tracking link via SMS/email.
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You can track your order in real-time.
⚠️ Delivery Issues
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Ensure your address and contact details are accurate.
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Carbene Care is not responsible for delays due to incorrect information.
📦 Damaged / Missing Orders
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Report within 48 hours of delivery with photos/videos.
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We’ll review and arrange a replacement if applicable.
🔁 Delivery Attempts
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Delivery will be attempted 2–3 times.
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If unsuccessful, the order may be returned.
🌍 International Shipping (Optional)
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Currently, we do not offer international shipping.
📩 Contact Us
🧠 Brand Note
Each Carbene product is crafted specifically for your skin, so we prioritize formulation quality along with timely delivery.