Shipping policy
Β
π Shipping Policy β Carbene Care
At Carbene Care, weβre committed to delivering your personalized skincare products safely and efficiently.
π¦ Order Processing
-
All orders are processed within 24β48 hours of confirmation.
-
Orders placed on weekends or public holidays will be processed on the next working day.
-
Since some products are freshly prepared or customized, processing may take 2β4 days.
π Shipping & Delivery
-
We ship across India via Shiprocket.
-
Estimated delivery time:
-
Metro cities: 2β5 business days
-
Non-metro / remote areas: 4β8 business days
-
Delivery timelines may vary due to courier delays, weather, or operational issues.
π° Shipping Charges
-
Free shipping on every orders
π΅ Cash on Delivery (COD)
-
We offer Cash on Delivery (COD) across selected pincodes in India.
-
A COD handling fee of βΉ50Β may apply.
-
COD availability depends on your location and will be shown at checkout.
β οΈ Important COD Terms
-
Please ensure availability at the delivery address to avoid failed attempts.
-
Orders may be verified via call/SMS before dispatch.
-
Repeated order rejections may lead to COD restrictions for your account.
π Order Tracking
-
Once shipped, youβll receive a tracking link via SMS/email.
-
You can track your order in real-time.
β οΈ Delivery Issues
-
Ensure your address and contact details are accurate.
-
Carbene Care is not responsible for delays due to incorrect information.
π¦ Damaged / Missing Orders
-
Report within 48 hours of delivery with photos/videos.
-
Weβll review and arrange a replacement if applicable.
π Delivery Attempts
-
Delivery will be attempted 2β3 times.
-
If unsuccessful, the order may be returned.
π International ShippingΒ (Optional)
-
Currently, we do not offer international shipping.
π© Contact Us
π§ team@carbenecare.com
π§ Brand Note
Each Carbene product is crafted specifically for your skin, so we prioritize formulation quality along with timely delivery.