FAQ

Frequently Asked Questions

Are Carbene Care products suitable for sensitive skin?

Yes! All our products are fragrance-free, dermatologist-tested, and formulated with gentle, non-irritating ingredients. We avoid common sensitizers like essential oils, denatured alcohol, and harsh surfactants.

What's your return policy?

We offer a 30-day satisfaction guarantee. If you're not happy with your purchase, contact us within 30 days for a full refund or exchange. Products must be at least 70% full.

How long until I see results?

Hydration improvements: 1-2 weeks
Texture improvements: 4-6 weeks
Hyperpigmentation and anti-aging: 8-12 weeks
Consistency is key!

Can I use Vitamin C with niacinamide?

Yes, despite the old myth! Modern formulations are stable together. However, if you experience any flushing, use Vitamin C in the morning and niacinamide at night.

Is your sunscreen reef-safe?

Our Daily Defence SPF 50 uses reef-safer filters and is free from oxybenzone and octinoxate, the two ingredients banned in Hawaii and Palau for coral reef damage.

Do you ship across India?

Yes! We ship to all pin codes in India.
Metro cities: 2-4 days
Other cities: 4-7 days
Free shipping on orders above ₹999.

Are your products cruelty-free?

Absolutely. Carbene Care is 100% cruelty-free. We never test on animals, and neither do our ingredient suppliers.

What's CERA AI?

CERA AI is our skin analysis tool that roasts your current routine (with love) and recommends only what you actually need. It's honest, data-driven, and will probably hurt your feelings — but save you money.

How do I build a skincare routine?

Start simple with 4 steps:
Morning: Cleanser → Serum → Moisturiser → SPF
Evening: Cleanser → Treatment → Moisturiser
Check out our Starter Kit if you're unsure where to begin!

What ingredients should I avoid mixing?

Don't mix:
- Retinol + AHA/BHA (use on alternate nights)
- Retinol + Vitamin C (use Vitamin C AM, Retinol PM)
- Multiple acids in one routine
Safe to mix: Hyaluronic Acid, Niacinamide, Ceramides, Peptides